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Privacy Policy
Information we may collect
Sahara Sands Casino may collect information that is needed to provide gambling services, maintain a secure account and meet applicable legal and operational requirements. The information collected can vary depending on how you use the website, the services you access and the choices you make.
Account and contact information
When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, username, account credentials and communication preferences. We may also keep information you provide when you contact customer support, submit a request, report a problem or provide feedback.
Identity and verification information
To confirm identity, age, eligibility and account ownership, we may request verification information and documents. These may include identity documents, proof of address, payment ownership information or other information reasonably required for verification. We may also handle information connected with responsible gambling checks, account security reviews and fraud prevention.
Payment and transaction records
We may collect or receive records relating to deposits, withdrawals, gameplay, account balances, payment methods and other transactions. Payment providers may process payment information under their own privacy terms. We do not suggest that all payment information is stored directly by the casino website; some information may be handled by specialist payment or technology providers.
Technical, device and usage data
When you use the website, technical information may be collected automatically. This can include your internet protocol address, browser type, operating system, device identifiers, general location information, pages visited, login activity, referral information and information about how you interact with the website. We may also receive information about errors, service performance and security events.
How we use information
Information may be used for the purposes described below. We aim to use information only where it is reasonably connected with operating the website, providing services, protecting players and meeting legal or regulatory responsibilities.
- To create, administer and secure your player account.
- To process deposits, withdrawals and other account transactions.
- To verify your identity, age, eligibility and payment activity.
- To detect, investigate and prevent fraud, money laundering, account misuse, collusion and other unlawful or harmful activity.
- To provide customer support, respond to enquiries and resolve complaints or technical issues.
- To operate, maintain, test and improve the website, games and related services.
- To communicate with you about your account, security, service changes and other important operational matters.
- To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
- To manage responsible gambling processes, including identifying activity that may require review or support.
- To comply with legal obligations, official requests, court orders and applicable gambling, financial crime, consumer protection and security requirements.
- To establish, exercise or defend legal rights and to protect the rights, property and safety of the website, players and other people.
We may combine information from your account, transactions, device activity and support interactions where this is reasonably necessary for security, verification, service administration or compliance. We may use automated tools to identify unusual activity or risk indicators. Where appropriate, activity may be reviewed by trained staff or specialist service providers.
Sharing information
Information may be shared with service providers that help operate the website or support its functions. These providers may include payment processors, identity and verification services, fraud and security providers, technology and hosting providers, customer support services, analytics providers and professional advisers. They may access information only as needed for the services they provide and are expected to handle it appropriately.
Information may also be disclosed where necessary to comply with legal obligations, respond to lawful requests, protect users or investigate suspected fraud, crime or breaches of the website’s terms. If the business or its services are reorganised, transferred or combined with another operation, information may be transferred as part of that process, subject to applicable privacy requirements.
Cookies, storage and data security
Cookies and similar technologies
The website may use cookies and similar technologies to remember preferences, keep you signed in, support essential functions, understand website usage, improve performance and help protect accounts. Some cookies are necessary for the website to operate, while others may support analytics, personalisation or marketing activity.
You can manage or block cookies through your browser settings. If you disable certain cookies, some website features may not work correctly, and your preferences may not be remembered. Browser controls may not remove information already collected, so you should also use any available website preference tools where applicable.
Security and storage
Reasonable technical and organisational measures may be used to protect information from unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, monitoring, secure communications and processes for reviewing security events. No online service can guarantee complete security, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.
Information may be stored or processed by service providers in Australia or other locations, depending on the systems used to deliver the website and related services. Where information is handled by another provider, appropriate arrangements may be used to support its security and lawful handling.
How long information is kept
Information is generally kept for as long as reasonably necessary for the purposes described in this policy, including account administration, dispute handling, security and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to technical, legal and operational considerations.
Your privacy rights and enquiries
Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where it is no longer required or may lawfully be removed, and withdrawing consent to marketing communications.
How to exercise your rights
To make a privacy request or ask a question about the handling of your information, contact support@saharasandscasino.top. Please state clearly what you are requesting, such as access, correction, deletion or withdrawal of marketing consent. We may need to verify your identity before completing a request, particularly where the information is sensitive or account-related.
- Access: ask for information about the personal data held about you and, where available, a copy of that information.
- Correction: tell us which information is incorrect, out of date or incomplete and provide the updated details where appropriate.
- Deletion: ask for information to be removed where there is no continuing lawful or operational reason to retain it.
- Marketing consent: withdraw consent or ask to stop promotional communications. Account, security and service messages may still be sent where necessary.
- Complaints: contact us if you have concerns about how your information has been handled so the matter can be reviewed.
A request may not always be completed immediately or in full. For example, information may need to be retained to meet legal obligations, prevent fraud, protect another person’s privacy, resolve a dispute or maintain accurate business records. If a request cannot be fulfilled, the reason may be explained where permitted.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown or from the time it is published, where no separate date is provided. Players should review this page occasionally to stay informed about how information is handled.